- Mobile payments and rewards platform Fave has launched a first of its kind table ordering service. By simply scanning a QR code with the Fave app, diners are directed to a menu on their own mobile phone where they can pick, place and pay for their orders using Favepay.
- For consumers, the new service “Table Ordering” enables them to skip the queues, or the effort to flag down waiting staff to take their orders and bring the cheque.
- Table Ordering allows F&B merchants to leverage technology to make their operations less labour intensive, particularly when presented with tighter foreign worker policies and a prevailing labour crunch in the services sector.
- Launch follows from Fave’s acquisition of mobile app startups – Singapore’s CutQ and Malaysia’s FoodTime. Table Ordering is already available at over 50 F&B merchants in Singapore and Malaysia, and is expected to grow by exponentially by end 2019.
Fave, Southeast Asia’s leader in mobile payments and loyalty rewards, recently announced the availability of its new ‘Table Ordering’ service for diners across Malaysia and Singapore. Allowing quick orders with just a few clicks, the new service aims to give their diners, a hassle-free option to order conveniently and cashlessly at their tables via their smartphones.
“The introduction of Table Ordering will enable F&B merchants to reduce the time taken for queuing, ordering and billing at their outlets while reducing dependency on waiting staff and manpower,” said Yeoh Chen Chow, Co-founder of Fave Group “Diners can self-order at their own time and seamless pay for their meals via their mobile phones. Our new table ordering feature also works on top of FavePay whereby diners can enjoy Fave’s exclusive merchant cashback and other rewards from our partners.”
A new way to order and serve
Fave users can access the new feature through the latest update of the Fave app. By simply scanning the table’s QR code, diners are directed immediately to a menu on their mobile phone where they can place and pay for their orders using Favepay. Their orders are then placed with the respective kitchens with food served piping hot and fresh to their tables at a fraction of the time. For F&B merchants, Table ordering promotes the cashless experience, improves waiter productivity and is hassle-free with no setup fees and costs involved for the launching period.
The way forward with Fave
Since its pilot in April 2019, over 50 F&B merchants in Malaysia and Singapore have signed up on Table Ordering includes well-known brands such as Murni Discovery, Naughty Nuri’s, Frisky Goat Bakery Cafe and Home Noodle in Malaysia, and Gelare, Paulaner Brauhaus, Saboten and Tingkat Peranakan in Singapore that number is expected to grow exponentially by the year’s end. “We have been using FavePay for over a year now, and it has been well received by our customers, especially regulars,” said Angeline Yap, co-owner at Frisky Goat Bakery Cafe. “It is a mobile payments and rewards program combined. With the recent rollout of the table ordering feature, it makes it even for customers to order and pay directly from the comfort of their seats. Regular customers who are already familiar with our menu offerings will find it especially convenient. From our perspective, it improves our efficiency and enables us to serve our customers quicker through the service cycle.”
“I tried Fave table ordering and it was so fast! Browsed the menu on my phone, placed an order, paid and got my cashback reward. In a few minutes the food arrived.” said Bernard Lim, 35, Entrepreneur. “Once I was done, I gathered my things and left the restaurant, no more waiting for the bill and I save lots of time from my lunch break!”
Table ordering is powered by FavePay mobile payments which also provides loyalty cashback to consumers and more returning customers for merchants. This quarter, Favepay transactions crossed the six million mark and more than US$6 million worth of cashback issued to Malaysians and Singaporeans by merchants. Fave’s focus will be to increase its market share through continued partnerships, expansion of new services, as well as broader and deeper efforts in merchant acquisition.
Interested parties may directly download the Fave app for free at the Apple App Store or Google Play Store.